Visitor Information

Visitor Information

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At Union General Hospital, we strive to ensure that the care and services we provide exceed expectations, whether we are serving a patient or a visitor. Our team of highly trained and talented medical professionals are dedicated to deliver the upmost care to everyone who enters our facilities. This means carrying out doctor’s plans for treatment and making a patient’s stay as comfortable as possible. We also want to make certain that loved ones who are visiting are well taken care of and given the best support available.

Don't hesitate to ask us for more information about visiting hours, phone directories, maps or flowers and gifts for a loved one. Contact us today!

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Visiting Hours

Our Visitors' Policy was approved by the Medical Staff with YOUR HEALTH AND WELFARE in mind. Visitors are welcome at our Hospitals, but we do request that the following rules be observed:

  • Normal hospital visiting hours are from 7:00 am to 9:00 pm. All visitors arriving, or remaining, after 9:00 pm must register with and obtain a pass from the Security Department located in the main lobby on the first floor near the elevators.
  • One member of the patient's immediate family is allowed to stay overnight in the patient's room.
  • Visiting hours for the Intensive Care Unit are:
  • 6:00 - 6:30 am

    2:30 - 3:00 pm

    8:30 - 9:00 am

    4:30 - 5:00 pm

    10:30 - 11:00 am

    6:00 - 6:30 pm

    12:00 noon - 1:00 pm

    8:30 - 9:00 pm
  • Only one visitor per patient will be allowed into the Emergency Department at any one time. All others must remain in the waiting area.
  • In the Labor and Delivery area, a maximum of three visitors at any one time will be allowed with each patient. A total of three visitors may also remain overnight per patient; however, only one may actually remain in the room during the night time hours. The other two must stay in the waiting area.

Smoking Policy

Union General Hospital and Chatuge Regional Hospital are tobacco-free facilities. The use of any and all tobacco products, to include smokeless tobacco in any form, is prohibited for patients, visitors, employees, and guests anywhere within our facilities or on the grounds.

Guest Meals and Vending Services

The cafeteria is open for meals to visitors during the following times:

Breakfast 7:00 - 7:30 am 8:00 - 9:30 am
Lunch 11:00 - 11:30 am 12:00 - 1:30 pm
Dinner 5:00 - 6:00 pm  

For your convenience, vending machines are located on the first floor in the lobby of the Outpatient entrance as well as just outside the cafeteria. Additional vending machines may be found on the third floor adjacent to the visitor waiting area near the elevators.


To reach your loved one's room, simply dial 706-439-6400 and, at the prompt, the appropriate room number.

Call Now

Telephones for local calls are provided for use by visitors on the first floor at the Registration waiting area, the Main Lobby, and inside the Emergency Department waiting area.

Hospital Auxiliary

The "Pink Ladies" and men wearing the Auxiliary emblem are volunteer members of the Hospital Auxiliary. Our auxiliary is an affiliate of the state and national organizations. Each member donates his or her time to help in various ways in the hospital and nursing home.

The primary duties of the volunteers at our hospitals are to greet the public and to direct the flow of visitors to patients' rooms in accordance with the hospital's visitor policy. They work directly with the patients: providing assistance as needed and directing outpatients to Registration, Laboratory, and Radiology or to other locations in the hospital; and delivering flowers to patients. The Auxiliary maintains a gift shop in the hospital lobby. The Auxiliary works under established rules and regulations from the hospital.

Chaplaincy Program

We are dedicated to the concept of caring for the "whole patient," which includes your spiritual as well as physical well-being. The Chaplains' Association was organized to deliver the services needed to meet the spiritual needs of patients and staff. Members of the Chaplains' Association represent the various denominations found in the North Georgia area. The program is based on the belief that in a time of crises, all of us need supportive relationships with other individuals. It is the philosophy of this program that clergymen and women can make a significant contribution to patients and their families by offering care and support during times of need.

A chaplain is on duty daily. Monday through Friday the chaplain on duty makes hospital calls to patients who have requested a visit. On Saturday and Sunday the chaplains are available in event of an emergency. Please do not hesitate to notify the nursing staff if you or your family member desire to see a chaplain.

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